Our commitment
Pure Snap respects your privacy and collects personal information only when it is reasonably needed to operate, protect, and improve our services. By using Pure Snap, you acknowledge the practices described in this policy.
1. Information we collect
Account information: your name, email address, encrypted password, account role, verification status, preferences, and referral information.
Content you provide: product photos, model or scene references, identity photos, prompts, template instructions, support messages, and other files you choose to submit.
Service records: generated outputs, quality settings, generation status, credit balance, credit ledger entries, downloads, favorites, and reusable private templates.
Technical information: standard request and security data such as IP address, browser details, device type, timestamps, session identifiers, and diagnostic logs.
2. How we use information
We use information to create and secure accounts, process image requests, deliver and store results, maintain credit balances, provide support, prevent fraud and abuse, troubleshoot errors, understand feature usage, improve our products, and meet applicable legal obligations. We do not use your private uploads to advertise to other customers.
3. Uploaded images and powerful AI processing
Images and instructions are processed to provide the tool or generation you request. Inputs may include personal or commercially sensitive material, so you should upload only content you have permission to use. Generation processing occurs through protected server-side systems; private service credentials and internal processing details are not sent to your browser.
Generated results may not always be accurate. Review an output before publishing it, especially where identity, product details, labels, or text matter.
5. Storage and retention
We retain account and transaction records while your account is active and as needed for security, support, accounting, dispute handling, and legal requirements. Generation inputs may be removed after processing, while completed outputs can remain available in your private gallery. Retention periods can differ for backups and security logs. When data is no longer needed, we delete or de-identify it where reasonably possible.
6. Cookies and sessions
Pure Snap uses essential cookies and similar session technology for authentication, account security, request protection, preferences, and core site operation. Blocking essential cookies may prevent account features from working correctly.
7. Security
We use reasonable administrative and technical safeguards designed to protect information from unauthorized access, loss, alteration, or disclosure. No internet service can guarantee absolute security. Keep your password confidential, use a unique password, and contact us if you suspect unauthorized account activity.
8. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or a portable copy of certain personal information. You may update basic account details in your dashboard or contact us. We may need to verify your identity before completing a request, and some records may be retained where legally required.
9. Children
Pure Snap is not directed to children under 13, and we do not knowingly collect personal information from them. A parent or guardian who believes a child submitted information should contact us so we can review and remove it where appropriate.
10. Policy changes
We may update this policy as the service or legal requirements change. The updated version will be posted here with a revised date. Material changes may also be communicated through the service when appropriate.
Contact us about privacy
Send privacy questions or requests to [email protected]. Include the email address associated with your account and enough detail for us to understand the request. Never send your password.