Refund Policy

1. General policy

Pure Snap sells digital credits that are made available to an account for immediate use. Because credits are digital goods and may be consumed as soon as they are issued, completed credit purchases are generally final and non-refundable, except where this policy or applicable consumer law requires otherwise.

We provide free signup credits so you can evaluate the service before purchasing additional credits. Credits do not represent money, cannot be redeemed for cash, and cannot be transferred between accounts unless Pure Snap expressly permits it.

2. Credit purchases

A correctly completed purchase that adds the stated number of credits to your account is not normally eligible for a refund because you changed your mind, no longer need the credits, selected the wrong credit pack, or did not use the credits before closing your account. Free, referral, promotional, restored, and complimentary credits have no cash value and are never eligible for a monetary refund.

Nothing in this policy limits a refund, cancellation, or other remedy that cannot legally be excluded in your location.

3. Failed generations and restored credits

A customer must not be charged for an image that the service fails to deliver. When a generation fails before a usable output is delivered, Pure Snap is designed to restore the deducted credits automatically. The restoration appears in your credit history as a separate refund entry.

Restoring service credits is not the same as returning money to a payment method. If credits were not restored after a verifiable failure, contact us with the generation ID so we can investigate and correct the account balance.

Generated results can vary. A completed output is not automatically eligible for a credit or monetary refund solely because its creative appearance does not match a preference. We will review cases involving a missing, inaccessible, corrupted, or technically incomplete delivered file.

4. Billing exceptions

We may approve a full or partial monetary refund after confirming a duplicate charge, an incorrect amount charged by Pure Snap, credits that were paid for but never added, or an unauthorized transaction reported by the account holder. Approval depends on the available records, the payment provider's rules, and applicable law.

Contact your payment provider immediately if you believe a payment method has been stolen or compromised. Submitting a chargeback without first contacting us may delay our ability to investigate the account and can result in temporary account restrictions while the dispute is reviewed.

5. How to request a review

Email [email protected] from the address associated with your Pure Snap account. Include your account email, purchase date, amount, transaction reference, relevant generation ID, the reason for the request, and any supporting screenshot that does not expose payment credentials.

Send the request promptly after noticing the issue. Never send a password, full card number, security code, or private account credential.

6. Review and processing

We review requests against account, credit-ledger, generation, and payment records. We may ask for additional information needed to verify ownership or distinguish a service error from normal use. Approved monetary refunds are returned through the original payment method where possible. Your bank or payment provider controls when the returned amount becomes visible.

If a monetary refund reverses a credit purchase, the corresponding unused credits may be removed from the account. We will not create a negative balance solely to reverse credits already consumed unless fraud, abuse, or a payment dispute requires account action.

7. Policy changes

We may update this policy when payment methods, service features, or legal requirements change. The version posted when a purchase was completed will be considered together with any mandatory rights that apply.